Poland has an interesting mix of the old and the new, and this is apparent in the business world too. Women can expect a kiss on the hand rather than a handshake from the older generation and one can expect to be warmly offered drinks during meetings; it is impolite to refuse. Although the Polish are hospitable and friendly, business is still conducted formally. Punctuality is important, dress should be formal and conservative (a suit and tie the norm) and business cards are exchanged. Use titles and first names unless otherwise indicated. English is widely spoken, though attempting some basic Polish phrases will be appreciated. Business hours in Poland are traditionally 7am to 3pm Monday to Friday, with a long lunch taken after 3pm. Western influence, however, means that hours are starting to shift to the more common 9am to 5pm.
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