Chilean business culture tends to be formal, and this includes dress, which should also be conservative. In business, Chileans should be addressed by their titles and surnames, unless otherwise stated. Businesses are often family-run. Third party introductions are indispensable when arranging a meeting, and developing a personal relationship is key. Chileans stand very close when conversing and it is impolite to pull away. Visitors are also expected to re-confirm appointments before arriving at a meeting. Foreigners should be on time for meetings, but it is not unusual for the host to be 15-30 minutes late. On introduction, a firm handshake and exchange of business cards is usual - cards should be printed in both English and Spanish and care should be taken to pay attention to the card before putting it away carefully. Business hours are generally 9am to 5pm Monday to Friday, with a two-hour siesta over lunch.
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