Chicago O'Hare International Airport

Airport Details

Airport Code

ORD

Full Airport name

Chicago O'Hare International Airport

Address

PO Box 66142 Chicago, Illinois 60666, United States

Country Dialing Prefix

1

Telephone

(773) 686 2200 or 1 800 832 6352 (customer service hotline).

Website

www.flychicago.com

Number of Terminals

4

Time Zone

GMT - 6 (GMT - 5 from first Sunday in April to last Sunday in October)

Airport Information

Location

The airport is situated 29km (18 miles) northwest of Chicago.

Airport News

O'Hare is currently in the process of a long-term US$6.6 billion (£4 billion) modernization scheme which is planned to reduce delays and generally improve operational efficiency at the airport. Work involves realigning the runways and numerous related projects.

Driving Directions

The airport lies on I-190. To reach I-190 from central Chicago, take I-90; from the north and south suburbs, take I-294; from the west suburbs, take I-88, then I-294.

Car Hire

All major car hire companies are represented, including Alamo, Avis, Budget, Dollar, Enterprise, Hertz and National. Companies are located on the lower level near baggage reclaim in Terminals 1, 2 and 3. Many companies at the airport run free shuttle buses to pick-up and drop-off areas. There are no car hire companies in Terminal 5, although courtesy telephones are available on the lower level of the terminal at the hotel and car hire information kiosk and can be used to book a car.

Public Transport

Bus: Continental Airport Express shuttle buses (tel: (773) 247 1200; www.airportexpress.com) depart from all terminals for central Chicago and northern destinations. There is also an hourly shuttle and coach service to Midway Airport (tel: 1 877 324 7767; www.coachusa.com/wisconsincoach). There are a number of regional services available from the airport. The Bus and Shuttle Center is located on the ground level of Terminal 5 car park. This is the pick-up point for most bus, shuttle and regional services, including hotel courtesy buses. Public transport services are available for disabled travelers. Taxi: There are taxi ranks outside the Arrivals area of each terminal (journey time: 30-45 minutes to central Chicago).

Rail: The Chicago Transit Authority (CTA) (tel: 1 888 968 7282; www.transitchicago.com) runs the 24-hour 'L' service to downtown Chicago. The CTA station is located on the lowest level of the main parking garage at Terminals 1, 2 and 3 (accessible from Terminal 5 on the ATS system). Metra North Central commuter trains servedestinations in Lake and northern Cook counties, with five daily inbound and outbound trains between Antioch and Chicago Union Station. The station at the airport is situated near the remote long-term car parks and is on the ATS system.

Car Parking

A multi-level parking garage and additional ground level car parks (Lots B and C) service Terminals 1, 2 and 3. Hourly, daily and valet parking is available. Lot D has hourly and daily parking for the International Terminal. There are also two car parks available for long-term parking (Lots E and G). Lot E is connected to the ATS rail system connecting all terminals; free shuttle buses to the terminals are also available. General parking information is available 24 hours a day (tel: (773) 686 7530). There is a 'cell phone' lot on the site for those collecting arriving passengers.

Information and Help Desks

Information desks (tel: (773) 686 2200) are available in Terminals 1, 3 and 5. Multi-lingual staff are on hand to provide information and assist passengers with directions, 24 hours a day. Two Travelers Aid booths are located in Terminal 2.

Airport Facilities

Money and communications: There is a full service bank, ATMs, bureau de change facilities in a number of locations and a post office. Wireless Internet is available at various locations throughout the airport.
Eating and drinking: There is a variety of restaurants, bars, fast-food outlets and cafés.
Shopping: There are numerous shops, including duty-free shops in each terminal.
Luggage: Trolleys are available at all terminals. There are lost property desks staffed by the Chicago Police Department on the upper levels of all terminals.
Other facilities: There is a medical center, AED units (defibrillators), baby-change facilities, a play area and a 24-hour interfaith chapel.

Conference and Business Facilities

There is a business center and extensive meetings facilities at the Hilton O'Hare Airport in Terminal 2 (tel: (773) 686 8000; www.hiltonfamilychicago.com), providing a full service, including fax, photocopying, and packing and shipping. There is also a Laptop Lane facility (tel: (773) 894 3100) in Terminal 1, providing workstations with computers, Internet, fax, printing, IDD telephones and laptop connections. Individual airlines also have dedicated lounges, which can be used by business travelers with loyalty cards.

Facilities for Disabled Travelers

Information representatives provide assistance to hearing- and visually-impaired travelers. Disabled passengers are requested to confirm any special needs with their airline four days in advance. Facilities include ramps and lifts, escorted wheelchair services, TTY telephones, visual paging for hearing-impaired passengers and Braille buttons in lifts. The ATS system is fully accessible, with elevators provided at each of the five stops. Assistance within the airport can be arranged in advance for Terminals 1 and parts of Terminal 2 (tel: (773) 601 3398), Terminal 2 (tel: (773) 985 0059) and Terminals 3 and 5 (tel: (773) 686 7561). Adapted hire cars for drivers with disabilities can be provided with two or three days' notice. Disabled car parking facilities are provided for badge holders. Disabled toilets are located throughout the airport.