London Heathrow Airport

Airport Details

Airport Code

LHR

Full Airport name

London Heathrow Airport

Address

234 Bath Road, Hayes, UB3 5AP, Middlesex, United Kingdom

Country Dialing Prefix

44

Telephone

0844 335 1801.

Website

www.heathrowairport.com

Number of Terminals

5

Time Zone

GMT (GMT + 1 from last Sunday in March to last Sunday in October)

Airport Information

Location

The airport is located 24km (15 miles) west of London.

Airport News

Terminal 2 is currently closed for a complete reconstruction, scheduled to be completed in 2014. It will then be Heathrow's main hub for Star Alliance operators.

Transfer Between Terminals

Terminals 1 and 3 are within walking distance of each other, via underground walkways. Transfer between Terminals 1 and 3, and Terminals 4 (journey time: 8 minutes) and 5 (journey time: 12 minutes), which are located on the south and west sides of the airport respectively, is free on the Heathrow Express train.

Driving Directions

Terminals 1, 2 and 3 can be reached via the following motorways: M4 Junction 4, M25 Junction 15, and A4 (local road). Terminal 4 is reached via the following motorways: M4 Junction 3, M25 Junction 14, and A30 (local road). For Terminal 5, exit the M4 at Junction 4A, and follow the North Perimeter Road.

Public Transport

Bus: Numerous local buses stop at the central bus station and Terminals 4 and 5. Bus services include National Express (tel: 0871 781 8181; www.nationalexpress.com) from all four terminals to London Victoria coach station. At night, the N9 bus service travels to central London. For more information on public transport, contact Traveline (tel: 0871 200 2233). Coach: Coaches connect the airport to more than 500 destinations throughout the UK. National Express (tel: 0871 781 8181; www.nationalexpress.com) is the major service provider. Taxi: London's licensed black cabs serve London Heathrow Airport and are available outside all the terminals.

Rail: The frequent Heathrow Express non-stop train service to London Paddington Station takes 15-20 minutes (tel: 0845 600 1515; www.heathrowexpress.com). A cheaper option from Paddington is Heathrow Connect (tel: 0845 678 6975; www.heathrowconnect.com) which stops at intermediate stations and takes 25 minutes. For national rail travel information, contact the 24-hour National Rail enquiries line (tel: 0845 748 4950; www.nationalrail.co.uk).Underground: The airport is also on the London Underground's Piccadilly Line, which can take passengers into central London (journey time: 50 minutes). For more information, call the Underground travel information line (tel: (020) 7222 1234; www.tfl.gov.uk/tube).

Car Parking

Numerous car parking options are available. Each terminal has its own short-stay parking lot, operated by the airport itself, which also provides the Parking Express long-stay car park. Bookings can be made via the airport website (tel: 0844 335 1801; www.heathrowairport.com). Long-stay car parks are offered by a number of operators, including NCP (tel: 0845 050 7080; www.ncp.co.uk) and Purple Parking (tel: 0845 450 0808; www.purpleparking.com). The Airport Parking Shop (www.airport-parking-shop.co.uk) is a convenient way to compare prices between operators and pre-book at discounted prices. Business and valet parking is also bookable through the airport website. A free shuttle service traveling between the terminals and the long-term and business car parks is provided. Valet parking is available at all five terminals; CPS provides chauffeured parking, again bookable through the airport website. Disabled drivers can request assistance from customer service staff at the car parks. Motorbikes can park free of charge at designated areas at each terminal.

Information and Help Desks

Information desks are available in each terminal. Transport information desks, for bus, coach and rail options, are located in Terminals 1 and 3, and outside Terminal 4. The Hotel and Traveller Center, in Terminal 3, provides visitor information, London Underground tickets and hotel accommodation. Help desks are also located throughout the airport, where passengers can seek assistance by using a courtesy telephone and can also look at terminal maps.

Airport Facilities

Money and communications: There are ATMs and bureau de change facilities throughout the airport, as well as post offices in Terminals 4. There are public telephones in the main areas of each terminal, as well as wall-mounted pay fax machines. Wireless Internet access is available in the Departures lounges of all terminals.
Eating and drinking: There are numerous restaurants, bars, fast-food outlets, coffee shops, pubs and sandwich bars throughout the airport.
Shopping: There are a wide variety of shops in each terminal including music shops, bookshops, newsagents, clothing accessories shops, electrical goods shops, pharmacies, sunglasses shops, shoe shops, sweet shops and perfumeries. There are chemists in all terminals; the Terminal 1 chemist dispenses prescriptions.
Luggage: Left-luggage offices can be found in each terminal, while lost property can be reclaimed from the Airport Lost Property Office (tel: (020) 8745 7727).
Other facilities: These include a chapel, showers, a visitor center (tel: (020) 8745 6655) and a health center (tel: (020) 8745 7047).

Conference and Business Facilities

Meetings and conference facilities are offered by all the larger airport hotels. Showers are also available. There are several airline, business and executive lounges in all terminals.

Facilities for Disabled Travelers

Information for passengers with disabilities is available from Heathrow Travel-Care either at counters or by telephone (tel: (020) 8745 7495). Detailed access information is also available on the airport's website. There is a Minicom information line for the hard of hearing (tel: (020) 8745 7950), wheelchair-accessible telephones and text telephones, as well as induction loops. Reserved seating and disabled toilets are also available in all terminals. Wheelchair push and provision, and help with baggage from Departures to check-in, are available free of charge and can be pre-booked through Skycaps (tel: (020) 8745 6011/5727). Assistance is also available by using the telephones at the various help points situated throughout the airport. Passengers requiring wheelchairs and special assistance should also contact the individual airlines prior to travel. The Help Bus (tel: (020) 8745 6261) is a free wheelchair-accessible bus service that operates between all terminals and the central bus station. Disabled parking is also available. The Heathrow Express, black taxis and many bus and coach routes provide facilities for wheelchairs.